It gives us enormous pleasure to receive positive feedback from our clients and we’re delighted to share some of these below:
In the space of three months, Astrum have become Hannah’s complete finance department.
By installing Xero and training Hannah in its operation, bookkeeping has been massively simplified; and Hannah talks with confidence about linking Xero to HubDoc and Curve and how much easier it all is. Astrum have taken over the payroll and resolved issues that had been left outstanding with NEST. Year-end accounts are complete just weeks after the year end, but more importantly AK will now have management information available every month along with as much analysis and advice as they would like.
‘They have taken so much pressure off of me’ said Hannah, ‘everything is up together and I am free to concentrate on the things I know about’.
After all, why should every start up or growing business have to go through the pain of re-inventing the wheel and creating their own accounting processes? Why not adopt a set of tried and tested services delivered by Astrum that allow you to get on with the stuff that you really wanted to do when you started he business in the first place? And that give you the timely data that you need to manage your business better?
Hannah is paying Astrum more than she paid her previous accountant. Significantly more. But she is in no doubt that the service she is already receiving has transformed her working life and is ‘worth absolutely every single penny – this is the single best decision we have made in the last year. For every single person we have spoken to at Astrum – nothing is too much.’
Jonathan Gould, Managing Director at GWorks Ltd
‘What they do for us is far, far beyond a normal service’ said Jonathan ‘they make sure I stay on the straight and narrow.’ He added, ‘They are part of our business family and Carol never misses our Christmas party.’
As with any business as it grows there have been times where Jonathan has encountered situations where he needed external advice and help to manage. Every time he has turned to Neil, Carol and Lucy and they have not let him down.
‘Astrum’s advice and service is simply exceptional. I’ve never had to do this but I just know that if I had to call Carol on a Sunday - she would answer’.
Is Jonathan happy with the Astrum service?
‘It seems like every day, someone is trying to tempt us to change our accountants. We won’t even talk to them. We know that we cannot get a better or more reliable service – we don’t even have to think about it. Astrum go beyond the call of duty’.
Mike Stephens, Director at English County Contracts Ltd
The hard work and the advice paid off and by 2012 ECC was a fully established family run business with both of Mike’s sons having joined him in the business. The company moved to its current location and with advice from Neil, Mike was able to hand on the day to day running of the business, and free himself to focus on fine tuning the financial performance of the company. He adopted a strategy to improve margins by using a well-managed cash flow to continuously improve relations with his key suppliers. The strategy worked and ECC is now the largest contract flooring business in the South West.
Neil Houghton of Astrum remains a key advisor but most of the day to day work is handled by Astrum’s Carol Neale who spends at least one day per month at ECC’s offices. Astrum have helped ECC incorporate QuickBooks into their business systems and eliminate any duplication of work between them and Astrum.
Having worked with Neil for over 20 years it would be understandable if Mike was nervous when Neil announced his plan to join with Astrum. However, Mike now says that the ‘move was seamless’ and that having met Martin Vincent (Astrum MD) he is 100% convinced that the change will only be positive.
‘Carole continues to do an absolutely superb job – we expect the best and we get the very best’ said Mike and in relation to the Astrum service overall he says ‘they are our finance team; and they are on top of our accounts and our financial strategy. We rely on their expertise to help us drive our business forward and they meet every aspect of our needs’.
Finally, asked to give Astrum a mark, Mike smiled and said:
‘No question – 6 out of 5 – cannot fault them at all’.
Ryan Jones, Managing Director at Gomentum Ltd
Astrum have been a breath of fresh air. Professional, modern, friendly, informative, making me, a small customer in the grand scheme, feel important and valued. Hassle simply didn’t apply.
I would have no hesitation in recommending Astrum to any of my prospects, clients or networking colleagues. A big thank you to Rachel, Neil, Martin, Carol, Angela and the entire team for a simple, yet exceptional and refreshing experience