It gives us enormous pleasure to receive positive feedback from our clients and we’re delighted to share some of these below:

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Hannah Kennard, Director at AK Plant Services Limited
 
Hannah sent out a plea on social media for a good accountant; and when two unconnected contacts both recommended Astrum Accountants, Hannah got in touch. There were other accountants closer to AK Plant but from the very first phone call Hannah realised that Astrum were different. 
In the space of three months, Astrum have become Hannah’s complete finance department.
By installing Xero and training Hannah in its operation, bookkeeping has been massively simplified; and Hannah talks with confidence about linking Xero to HubDoc and Curve and how much easier it all is. Astrum have taken over the payroll and resolved issues that had been left outstanding with NEST. Year-end accounts are complete just weeks after the year end, but more importantly AK will now have management information available every month along with as much analysis and advice as they would like.
‘They have taken so much pressure off of me’ said Hannah, ‘everything is up together and I am free to concentrate on the things I know about’.
After all, why should every start up or growing business have to go through the pain of re-inventing the wheel and creating their own accounting processes? Why not adopt a set of tried and tested services delivered by Astrum that allow you to get on with the stuff that you really wanted to do when you started he business in the first place? And that give you the timely data that you need to manage your business better?
Hannah is paying Astrum more than she paid her previous accountant. Significantly more. But she is in no doubt that the service she is already receiving has transformed her working life and is ‘worth absolutely every single penny – this is the single best decision we have made in the last year. For every single person we have spoken to at Astrum – nothing is too much.’

Jonathan Gould, Managing Director at GWorks Ltd
 
Every bookkeeping transaction is processed by the Astrum team; every supplier invoice is paid; every payslip is delivered; every bank item reconciled; cash flow is managed; monthly management accounts are created and discussed. Carol, Tracey and Lucy are in almost daily contact with Jonathan.
‘What they do for us is far, far beyond a normal service’ said Jonathan ‘they make sure I stay on the straight and narrow.’ He added, ‘They are part of our business family and Carol never misses our Christmas party.’
As with any business as it grows there have been times where Jonathan has encountered situations where he needed external advice and help to manage. Every time he has turned to Neil, Carol and Lucy and they have not let him down.
‘Astrum’s advice and service is simply exceptional. I’ve never had to do this but I just know that if I had to call Carol on a Sunday - she would answer’.
Is Jonathan happy with the Astrum service?
‘It seems like every day, someone is trying to tempt us to change our accountants. We won’t even talk to them. We know that we cannot get a better or more reliable service – we don’t even have to think about it. Astrum go beyond the call of duty’.

Mike Stephens, Director at English County Contracts Ltd
 
When English County Contracts was established in 1995 Mike turned to Neil Houghton for advice and support to help set it up and there began a relationship that has successfully continued ever since. As the business evolved and grew and through several personnel changes Mike continued to consult Neil and his team members whenever he needed help.
The hard work and the advice paid off and by 2012 ECC was a fully established family run business with both of Mike’s sons having joined him in the business.  The company moved to its current location and with advice from Neil, Mike was able to hand on the day to day running of the business, and free himself to focus on fine tuning the financial performance of the company. He adopted a strategy to improve margins by using a well-managed cash flow to continuously improve relations with his key suppliers. The strategy worked and ECC is now the largest contract flooring business in the South West.
Neil Houghton of Astrum remains a key advisor but most of the day to day work is handled by Astrum’s Carol Neale who spends at least one day per month at ECC’s offices. Astrum have helped ECC incorporate QuickBooks into their business systems and eliminate any duplication of work between them and Astrum.
Having worked with Neil for over 20 years it would be understandable if Mike was nervous when Neil announced his plan to join with Astrum. However, Mike now says that the ‘move was seamless’ and that having met Martin Vincent (Astrum MD) he is 100% convinced that the change will only be positive.
‘Carole continues to do an absolutely superb job – we expect the best and we get the very best’ said Mike and in relation to the Astrum service overall he says ‘they are our finance team; and they are on top of our accounts and our financial strategy. We rely on their expertise to help us drive our business forward and they meet every aspect of our needs’.
Finally, asked to give Astrum a mark, Mike smiled and said:
‘No question – 6 out of 5 – cannot fault them at all’.

 

Ryan Jones, Managing Director at Gomentum Ltd

It’s very easy to just stick with who you know in business. I’d done exactly this for close to 8 years with my accountant. I’ve met countless accountants, most promising a proactive relationship, yet delivering a reactive process.  Why go through the hassle of change?
After my first meeting with Astrum, I could see they had a genuine desire to change the perception of how an accountant works with, as well as for their clients. So, I took the leap of faith.
Astrum have been a breath of fresh air. Professional, modern, friendly, informative, making me, a small customer in the grand scheme, feel important and valued. Hassle simply didn’t apply.
I would have no hesitation in recommending Astrum to any of my prospects, clients or networking colleagues. A big thank you to Rachel, Neil, Martin, Carol, Angela and the entire team for a simple, yet exceptional and refreshing experience
 
Nick & Jon Bird, Partners at SquareBird
 
Astrum have been invaluable during an important and rapid growth phase of our business. Carol and Neil have always been willing to help, and have gone above and beyond on countless occasions. Their knowledge of accounting puts us in a position where we can concentrate on running our business, confidently knowing the financials are in safe hands.
 
Becky Hill, Director, Solutions 42 Limited
 
Martin and his team are an absolute delight and pleasure to work with. The moment I met Martin I knew his calm, clear thinking and his desire to provide the best accountancy service to his clients, that his company, Astrum Accountants Ltd was for me. Martin and his team are an absolute delight and pleasure to work with. It is one of the best business investments I have made, saving me huge amounts of time and effort dealing with things that are just not my strength... They are Martin's though and therefore we are a great fit... The cherry on top of the cake is me and my business feel cared for, our best interests at heart, that's such a rare experience in today’s fast paced word. Thanks Martin and the team :)
 
Peter Soothill, Director, Soothill Medico-Legal
 
I recommend this accountancy practice in the strongest terms. In a very efficient way, Martin Vincent helped me set up our business and getting things correct right from the beginning has proved very valuable. As our company grew, and we needed less routine support, he was happy to be flexible in his approach. Responses to my questions are rapid and accurate.
Over the years, Martin has always been scrupulous in his work - for example by carefully identifying and keeping the boundaries between business and personal finance. He offers a personal, precise and adaptable service, which has helped us a great deal and has been very cost-effective.
 
Steve Hook, Franchisee, Greensleeves Lawn Care
 
We have just completed our 4th year of trading and Martin's experience was essential in making sure that our business accounts and processes, and personal finances, were set up correctly from the start. His work is meticulous, accurate and always finished on time. Any calls or e-mails are dealt with promptly and he has always been able to make time to answer any queries quickly and effectively. As our business grows I am sure Martin will continue to provide us with a high level personal service which is tailored to our needs and is great value for money.
 
Paula Maddox, Owner Dove Audio Ltd
 
As a new start-up I wanted not only someone who could "keep the books" but someone who would be able to show me the ins and outs of my business. Astrum have been amazing with helping me understand my business and patient explaining the nuances of accountancy. I choose QuickBooks online for my software and Astrum have staff who are fully trained on QuickBooks (as well as Xero) which was a huge benefit to me. The whole team are fantastic to work with, friendly, professional, quick to respond and knowledgeable. Everything you could want from an accountancy company.
 

Contact us

Maple House
5 The Maples
Cleeve
Bristol
BS49 4FS
info@astrum.accountantsTel: 01275 277369 | 01934 235007 | 0117 2140369 

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